Stylized line drawing of mark playing the flute

An essential computer skill that most people dont know

There is an essential computer skill that too many people don’t know.

How to easily take and send a screenshot!

There a lots of times where I’d love to be able to see exactly what’s happening on a person’s computer screen. It’s the best way to diagnose a problem. Listening to a verbal description of a problem doesn’t usually work. There are too many little clues that can be missed.

That’s why, whenever possible, I’ll ask for a screenshot.

The go-to method for a lot of people is:

Hit the PrtSc button.

Paste the image into a Word document.

Email the Word document.

That’s an acceptable solution (and a lot of people can’t even do that), but it’s not ideal.

Windows

There are plenty of tools available for taking screenshots but my favorite is Greenshot (http://getgreenshot'org/).

It’s free and it turns taking a screenshot and saving it as an image file into a single step. As a bonus, it even saves the full path to the saved image to the clipboard.

OSX

The built-in screenshot taking functionality for OSX is much nicer than Windows. I’m sure there are 3rd-party tools out there but I’d bet you don’t need them most of the time.

Here are some keyboard shortcuts for taking screenshots on OSX:

Command (⌘)-Shift-3 (Take a screenshot of the entire screen and save it as a file to the desktop.)

Command (⌘)-Shift-4 (Select a portion of the screen to take a screenshot of and save it as a file to the desktop)

Command (⌘)-Shift-4, then SPACE (Click on a window to take a screenshot of that window and save the screenshot as a file to the desktop)

So do yourself (and anyone who might be helping you troubleshoot) a favor and learn the best way to take a screenshot!